Store Policies

Hello and welcome to the Mieks Knickers shop, thanks for visiting!

Shipping and Packaging:

  • Since most of our pretty knickers are made to order, your item will be ready to post within 1-3 working days after purchase
  • Each order is gift wrapped before being packaged for postage. If you would like a particular name or message attached to the parcel please drop me an email and I will happily oblige. 
  • Domestic orders are shipped from South Africa using Fastway courier services. I will email you the tracking number as soon as your parcel has been sent. Please supply us with an address where someone will be available to receive your package as this is a to door delivery system 
  • Domestic arrival is within 2-4 working days.
  • International orders are shipped from South Africa using SA mainland postal services. Each package is sent via registered mail, which includes a tracking number. I will email you the tracking number as soon as your parcel has been posted which means we can trace the item. International arrival is within 14-25 working days. Please be aware that your country may charge additional customs duty and/or import taxes. These fees are the responsibility of the buyer.

Refunds and Returns:

  • We hope you are delighted with your order. If you are unhappy with your goods, please contact us within 7 days of delivery so we can sort out the problem as soon as possible. 
  • Refunds and exchanges are accepted, provided items are returned to us in perfect condition and unworn. We will happily replace an item for a different size if fitting is not correct.

Sizing:

  • All our lingerie are true to size, so we advice to order the size you normally wear. 
  • Available sizes are small (size 8-10), medium (size 10-12), large (size 14-16) and Xlarge (size 18-20). 
  • Please contact me if you need any help with sizing. 

Custom Orders

  • Each lingerie piece is handmade which means we can customize certain items regarding size and fitting if you so wish. I will happily work with your individual measurements and slot them into one of my size patterns to make an order specially suited to you. Please send me an email and I will get back to you as soon as I can regarding your adjustments and if they are possible. However if we do customize an item, we will not consider returns.

Additional Policies and FAQs:

  • If you have any inquiries please feel free to email me.
  • I am also happy to make up wholesale orders for stores or pop -up shops.